E-Refills / Patient Login

Accessibility

We want to make sure that this website is accessible for everyone.

Text size

The website has been written to allow you to easily change the text size to make it either larger or smaller via your browser settings. Some browsers will allow you to magnify the whole page. To change the text size, follow the instructions below:

  • Click "View" to open the View menu or press "Alt" and "V"
  • Select the "Text Size" option or select by pressing "X"
  • Choose your preferred text size using your mouse or use the up and down arrow keys
  • Click to select the text size or press "Enter"
  • The text size should change to reflect your choice
  • Click "View" to open the View menu
  • Select the "Text Size" option
  • Select "Increase" or "Decrease"
  • The text on our site should change to reflect your choice
  • Click "View" to open the View menu
  • Click on "Make Text Bigger" or "Make Text Smaller" or to use the keyboard shortcuts select
  • "Apple" and "+" (plus) or "Apple" and "-" (minus)
  • The text size on our site should change to reflect your choice

If your mouse has a scrolling wheel in the middle of the right and left click buttons, you can hold down the "Ctrl" key on the keyboard and scroll it up and down, the text size will increase and decrease. This works in both Internet Explorer and Firefox.

Accessibility in Windows

Windows also have a number of computer settings you can select to make your enjoyment of our website better. Go to Start > Settings > Control Panel > Accessibility Options. You can select options to alter your keyboard, display and mouse settings.


Accessible Customer Service Plan

Brown’s Guardian Pharmacy is committed to excellence in serving all customers including people with disabilities.

Assistive Devices

We will ensure that our staff are trained and familiar with the various assistive devices that may be used by customers with disabilities while accessing our goods and services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons. If there is a situation where Browns would require a person with a disability to be accompanied by a support person for health or safety reasons, then then before making a decision, Brown’s must consult with the person with a disability to understand their needs, consider health and safety reasons based on available evidence, determine if there is no other reasonable way to protect the health or safety of the person or others on the premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to the services or facilities for customers with disabilities, Brown’s Guardian Pharmacy will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternate facilities or services, if available. The notice will be placed at the front of the store by the cash register.

Training for Staff

Brown’s Guardian Pharmacy will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf.

Training on the accessible customer service policy will be provided to staff within three months of hiring. Staff previously trained on the accessible customer service policy will be informed and trained on changes to our plan.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Brown’s Guardian Pharmacy’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing Brown’s Guardian Pharmacy’s goods and services.

Feedback Process

We will provide or arrange for accessible formats and communication supports, on request to make our feedback processes, such as the customer service experience feedback forms, accessible for our customers who have disabilities.

Customers who wish to provide feedback on the way Brown’s Guardian Pharmacy provides goods and services to people with disabilities can e-mail/mail us or verbally speak to management. All feedback will be directed to Owner, Ryan Fullerton/Owner, or Rhonda Bradley, Front Shop Manager. Customers can expect a response in less than five days. Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies

Any policy of Brown’s Guardian Pharmacy that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.


Accessible Information and Communications Standard

Our accessible customer service policy is made available in writing to people who request it. We will provide it in an accessible format or with communication support, on request.